NOT YOUR STANDARD COMPANY

Traditionally, most businesses have been built upon a sales-centric model and focus on meeting sales numbers and increasing market share — placing complete emphasis on the transaction.

Although this may be a great short-term money-making approach, the customer is all too often left high and dry after the sale, leaving them to search for a better experience and new vendors the next time they buy. New-age organizations are quickly realizing customer experience has a direct impact on both initial sales and customer retention, so they are shifting their focus towards a customer-driven business model where customer care and product quality are recognized as the foundations of competitive advantage.

At ELDR we feel that focusing on our customer’s experience has a direct impact on both our sales and our ability to develop long lasting relationship into the future.  Striving towards becoming a customer-driven business where customer care and product quality are recognized as the foundations of competitive advantage is something we put as our number one goal.